Tickets I Raised show nothing

  • 7 February 2023
  • 1 reply

When I click “Tickets I raised” in “Ticket Views”, I get nothing despite creating a ticket just today. Is this feature not function?

1 reply

Userlevel 5
Badge +5

Hi @mishelpdesk 


Greetings from Freshworks Community! 


I understand that you are not able to view any tickets under “Tickets I raised” despite raising tickets in your portal. Kindly note that the “Tickets I raised” view will only result you the list of tickets that has the Requestor email address same as the email address you have used to log in to your helpdesk. 


Can you please check if the requestor email address of the tickets you’ve raised is same as your Login email address? and if there is any mismatch still, kindly DM me the details, We will have that sorted for you right away. 


I hope this helps.