Greetings @seif.harfoush. Thanks for reaching Freshworks community. 

I understand that you are experiencing issues with resetting your password. Could you please confirm whether this pertains to a customer or an agent?

For agent password resets, the email will only be triggered if the agent is an active user and not deactivated. 
As for customers, the password reset email notification should be enabled by default under admin > email notification > requester notification. Please let us know if this is not the case.

If everything is configured correctly and issues persist, we may need to check the logs. Please check your DM so we can further investigate by creating a support ticket, or kindly send an email to support@freshdesk.com with the details to check the logs directly with one of our agents.

Thank you.
Sujitha Dhanaseelan.
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