Question

Web Forms with Conditional Logic

  • 17 February 2023
  • 1 reply
  • 48 views

Hello!

Has anyone had any luck with an integration that allows you to create web forms (surveys, questionnaires etc) with conditional logic that can automatically create a ticket for agents? Is there a native functionality that I’ve somehow missed?

Thanks in advance!


1 reply

Userlevel 2
Badge +6

Hi @uvebrundal ,

Greetings from Freshworks Community!

We have something called “Feedback form”. You can integrate a Form into your website and filling that up will create a ticket in Freshdesk. 

https://support.freshdesk.com/en/support/solutions/articles/37690-getting-feedback-from-your-website-with-the-feedback-widget-

If that’s not the answer you’re looking for, Could you kindly elaborate the concern?

Regards,
Jebas.

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