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Why outgoing emails are blocked for my account ?

  • February 16, 2022
  • 9 replies
  • 1507 views
E
Apprentice
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Hello ! I need some help :) 

I recently created an account to use the Freshdesk Support Desk. And I have this weird message:

“Outgoing emails are blocked for your account. Please contact our support team at support@freshdesk.com” 

Do you have a solution ? 

Best answer by hemanth.ramya

Hello Evan,

 

We understand outgoing emails are blocked for your Freshdesk Support Desk account. Can you please share your Freshdesk account URL either here or via DM to unblock the outgoing emails? Looking forward to hearing from you. 

 

Cheers!

C

9 replies

hemanth.ramya
Community Manager
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  • hemanth.ramyaCommunity Manager
  • Community Manager
  • Answer
  • February 16, 2022

Hello Evan,

 

We understand outgoing emails are blocked for your Freshdesk Support Desk account. Can you please share your Freshdesk account URL either here or via DM to unblock the outgoing emails? Looking forward to hearing from you. 

 

Cheers!

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
Julio Azevedo
E
Apprentice
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  • Evan
  • Author
  • Apprentice
  • February 16, 2022

I have already contacted the support and everything is ok. 

Thanks for your reply, 

hemanth.ramya
Julio Azevedo
Julio Azevedo
Contributor
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  • Julio Azevedo
  • Contributor
  • October 11, 2023
I have the same problem. What should I do? Thanks.
Julio Azevedo
Contributor
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  • Julio Azevedo
  • Contributor
  • October 17, 2023

Hi,

I have already contacted the support and everything is ok. 

Thanks for your feedback. 

hemanth.ramya
alyssia.correa
Kamakshi V
Pierina
Community Debut
  • Pierina
  • Community Debut
  • July 17, 2024

hi,

I recently created an account to use the Freshdesk and I have this message

“Outgoing emails are blocked for your account. 

can you help me on this ? 

alyssia.correa
hemanth.ramya
Community Manager
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  • hemanth.ramyaCommunity Manager
  • Community Manager
  • August 13, 2024

hi,

I recently created an account to use the Freshdesk and I have this message

“Outgoing emails are blocked for your account. 

can you help me on this ? 

 

Hi @Pierina, 

If you still encounter issues with outgoing emails blocked for your Freshdesk account, we request you drop an email to support@freshdesk.com along with your Freshdesk account URL to unblock the same. 

Feel free to drop a note here for any further questions. 

 

Cheers,

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
alyssia.correa
Valentin FAYANT
Community Debut
I sent an email this afternoon, could you give me a response time?
alyssia.correa
Yusuf Ahmed
Community Manager
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  • Yusuf AhmedCommunity Manager
  • Community Manager
  • August 19, 2024

Hi @Valentin FAYANT,

 

Good day to you. I have created a ticket and have emailed you at vfayant@lunettespourtous.com. Request you to respond back with the details so that we can assist you with this. I wish you a nice day ahead!

Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
hemanth.ramya
alyssia.correa
Kamakshi V
StuartWearing
Active Contributor
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  • StuartWearing
  • Active Contributor
  • October 4, 2024

Have you configured DKIM?

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