Release Notes

Freshservice Release Notes - March 2022

Related products: Freshservice

Note: All the features/enhancements below will be available on Blossom, Starter, Garden, and Growth plans on Mar 15th. For Estate, Pro, Forest, and Enterprise plans will be available on Mar 30th.

Product version: 2022.R03L.01

 

Enhancements:

Add SPF and DKIM Email Authentication for Custom Email Domains
Category:
Security

Improve your IT security by protecting email senders and receivers from spam, phishing, and spoofing using SPF and DKIM email authentication. 

Freshservice Admins can now set up and control this for their organization's domain names directly from their email settings. This will assist them in improving the deliverability of their emails and also enable them to set up DMARC to further ensure the integrity of any outgoing communications from their domain.

 

Neo Admin Center: Idle Session Timeout
Category:
Security

Easily configure idle session timeout duration for your users' sessions from the session management section, in the security module of the Neo Admin Center. Once enabled, users will have to reactivate sessions by logging in as per company policies. Go on and enforce both security and compliance, at one go!

More details here

Note: This is available since mid-February on all plans with the omnibar.

N0_u7r4W_0jz4LnZRRvnoDjwfBAuQ6qNT2KWW3MF6U383zcecAeWu9z2vC-By_-1TaCjNUFnazziZ_2O10be3_iyTE-WbG0PubSKwuAt5B_ERwvpCB1jteOb5WXmkplQpnmcSEO0

 

Reporting on Asset to TPCR Association
Category:
IT Service Management 

Users can now generate reports on assets with association to tickets, problems, changes, and release modules. This helps in having a drilled-down view on assets based on the properties of tickets, changes, problems, or release modules.

Note: This feature will be available to all plans after 15th March.

 

Reporting on Associations amongst Problem-Change-Release Modules
Category:
IT Service Management

Making reporting between modules easy and quick.

Users can now generate reports on:

  • Problems with association from incidents

  • Changes with associated tickets initiating changes

  • Changes with associated incidents caused

  • Changes with associated problems

  • Releases with associated changes

This will help users carry out detailed analysis and deep-dive on problems, changes, and release modules.

Note: This feature will be available to all plans after 15th March.

 

Approvals Module in Analytics
Category:
IT Service Management

Enhance the speed of internal processes through insights from the new Approval reporting module under Analytics. Easily track average approval timelines across various service items and change requests. Create customized widgets to study approvals by category, approver, and more!

Note: This feature will be rolled out to all customers by the end of March 2022.
 

Disable Automatic Resolution of Incidents Based on Alert Resolution
Category:
IT Operations Management

An incident is automatically resolved if all associated alerts get resolved by default. 

However, users can now change this behavior by disabling the associated toggle on the “Alert Automations Settings” tab under “Alert Rules”.

Note: This enhancement will be available to all Pro and Enterprise customers by the end of March 2022.

More details here.

 

Enhanced Jobtitle conditions in Requester Groups and Workflows
Category:
Workflows/Automation     

Admins can now craft conditions more efficiently by grouping similar requester job titles together. 

For instance, create groups containing multiple directors across the company using the ‘contains’ condition.

aYOngsYboUc0XQr9YzjCKi-vezuyEnL7RHCdlxyadMXfU15OxpDBvSKJ0ivAUeuhBqv1HNx55N-6tQsgNGyKumufnMQAD67xthFnXiOpRrV9tiHvvWVeFmvbxs0ZXwHzILXpHEbv

 

ZmOD9qXABPel8GaE7vVdy6EtzIie-QqVGNw0IUU9eg485VbHuro_bTJsu8LP1-Yscq3al5AoDL295qdr6_M8zKu5CAFx89cBFiLX12kTyWkiuzr5jdUsjkh05dHXLZiT4YNE392V

Is it possible to get a list of bug fixes that occurred in the last month added to these release notes? Getting some visibility into how things are prioritized would carry some weight with the community.

Thank you

-Zach


+1 to Bug report request but also NICE BATCH OF UPDATES! 

Really excited to see the level of added functionality y’all are pushing. Good work!


+1 to bug report as well, the bugbash caused some of our users to experience temporary issues. @freshworks - please announce these events before they happen next time so we might prepare users better. 

Kudos for adding SPF and DKIM to the email settings! 


What is the date for these releases?


+1 for bug report :grinning:


Are we getting option in UI to setup DMARC, or do we need to contact support team?


being able to turn off auto resolution of incidents based on alerts is a nice add. 


Is it possible to get a list of bug fixes that occurred in the last month added to these release notes? Getting some visibility into how things are prioritized would carry some weight with the community.

Thank you

-Zach

+1


is there a way to acknowledge all the alerts from the dashboard instead of going into each alert to do so.

 

 


Where can I find the help article for the spf and dkim update? 


Where can I find the help article for the spf and dkim update? 

Hi @dominik PFI help article for SPF and DKIM: https://support.freshservice.com/en/support/solutions/articles/50000003933-step-by-step-guide-to-add-spf-and-dkim-email-authentication-in-freshservice/

 


Where can I find the help article for the spf and dkim update? 

Hi @dominik PFI help article for SPF and DKIM: https://support.freshservice.com/en/support/solutions/articles/50000003933-step-by-step-guide-to-add-spf-and-dkim-email-authentication-in-freshservice/

 

Has this not launched yet? I can't seem to find the “Setup SPF and DKIM button for me.  


Thank you for sharing the feedback on having "bug fixes" as part of the monthly release notes. We are working with the devs and PM teams to include this. I will keep you all posted.