Question

Create Ticket from workflow

  • 11 October 2021
  • 1 reply
  • 280 views

Userlevel 1
Badge +1

Is it possible to use the workflow to create a ticket (not a child ticket) based on a specific category?  We have a unique business case (less than 5% of workload) where a group is outside of the service desk process and operates independently of the expense workflow we normally use.  

In our BBMR team gets a service request and based on the explicit category D365 Expenses we would like to create a separate ticket for our HR team.  

We do not want to use tasks because of the notifications. If I can turn off task notifications for individuals in a team I would consider it.

 

We do not want to use Child tickets because we need it to behave completely separate from the original request.


1 reply

Userlevel 3
Badge +3

Hey there! You should be able to Trigger an API using the Web Request node to create the ticket.

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