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Analytics

  • Nov 10, 2023 8:05 PM UTC
  • 2 replies
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Active Contributor
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I would like to inquire if it’s possible to get an analytics report on the number of tickets that come through the different email addresses we have from our multiple products.

    2 replies

    eeha0120
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    • eeha0120Top Contributor ⭐
    • Top Contributor ⭐
    • Nov 11, 2023 6:10 AM UTC

    Hi.

    Are you currently asking for a way to create a report in which you can group by different Support Email Addresses? Or by the Sender/Requester of your different systems that send email to you FD Instance?

    If it is the first case, I’m not sure it can be done; I’d suggest to submit your request to FW support.

    If it is the second case, yes, totally:

     

    This should do the trick for you.

     

    Hope this helps.

     

    Regards,

    Elvis Henriquez
      Active Contributor
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      • ArnoldG
      • Author
      • Active Contributor
      • Nov 14, 2023 1:27 PM UTC

      Hi Elvis,

       

          Thank you, and I was indeed looking for the first scenario - create a report in which you can group by different Support Email Addresses. I’ll follow your advice and submit a request to FW.

      Thanks,

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