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Analytics reporting download

  • Feb 8, 2024 4:07 PM UTC
  • 5 replies
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Dumb question so forgive me but I can’t find the answer.  When I go to an analytics widget and select the three dots and then download CSV.  Where the heck is that file downloaded to?  I get a Freshdesk popup saying download in progress and then complete, but I can’t find it.  😫

Best answer by hemanth.ramya

Hello @Scott.me

 

Glad to know the issue with analytics report download is resolved. If you do not find the downloaded file in your system post triggering a download from your analytics report section, this could be mostly due to the browser blocking the download from happening. Please do recheck your browser settings and this should help resolve the issue. 

If the browser settings are set up accurately and yet you do not see the downloaded file, please feel free to reach back to us and we can help you accordingly.

 

Cheers,

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    5 replies

    AaronParker
    Skilled Expert
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    • AaronParker
    • Skilled Expert
    • Feb 8, 2024 4:34 PM UTC

    Hey! No question is a dumb question, I always find the files just go in to my downloads folder. You can also click the top right of your browser and it should show the download as being complete / provide a list of your downloads. I know it does that on Chrome but will of course be browser dependent.

      Contributor
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      • Scott.me
      • Author
      • Contributor
      • Feb 8, 2024 4:45 PM UTC

      that’s what i thought too but I’m not finding it there, I’m in edge so might switch over to chrome to see if I can find.  Thank you so much for keeping my mind sane!

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      • Scott.me
      • Author
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      • Feb 8, 2024 4:58 PM UTC

      And no dice with chrome either

       

      Contributor
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      • Scott.me
      • Author
      • Contributor
      • Feb 8, 2024 5:06 PM UTC

      Problem solved.  my browser on my new PC was preventing the download popup from opening.  Just needed patience

        hemanth.ramya
        Contributor
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        • hemanth.ramya
        • Contributor
        • Answer
        • Feb 9, 2024 1:34 PM UTC

        Hello @Scott.me

         

        Glad to know the issue with analytics report download is resolved. If you do not find the downloaded file in your system post triggering a download from your analytics report section, this could be mostly due to the browser blocking the download from happening. Please do recheck your browser settings and this should help resolve the issue. 

        If the browser settings are set up accurately and yet you do not see the downloaded file, please feel free to reach back to us and we can help you accordingly.

         

        Cheers,

        Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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