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Analytics: sort or group by #ticket id

  • Jul 22, 2024 7:47 AM UTC
  • 1 reply
  • 138 views
FreddyW
Apprentice

In Freshdesk Analytics i want in the chart configuration sort by ticketID.
What are buckets and how do i use them?

Thank you for your anwser.

 

Best answer by Sneha Kandasamy

Hi @FreddyW,

Greetings from Freshworks Community!

The "Bucket By" option is available for the Ticket ID parameter, grouping tickets within specified ranges. For example, if the bucket is from 1 to 10, it will group Ticket IDs 1 to 10.
 



Hope this helpss.

Cheers,
Sneha

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1 reply

Sneha Kandasamy
Community Debut
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Hi @FreddyW,

Greetings from Freshworks Community!

The "Bucket By" option is available for the Ticket ID parameter, grouping tickets within specified ranges. For example, if the bucket is from 1 to 10, it will group Ticket IDs 1 to 10.
 



Hope this helpss.

Cheers,
Sneha

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