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Anyone else suffering from performance issues with Freshdesk today?

  • May 20, 2021
  • 6 replies
  • 142 views
J
Apprentice

Based in the UK, performance of the Freshdesk platform seems really poor this morning, anyone else suffering with this?

Server status is showing as ‘green’.

I’ve no problems accessing any other sites

Best answer by Keer

Hello @stepmicha and @jmaguire, our developers have confirmed that the issue has been fixed and the status page has been updated as well. Could you check this once at your end and write to support@freshdesk.com if you are still facing latency issues?

We also have a few customers who’ve confirmed that the helpdesk is up and running. Looking forward to hearing from you!  

    S
    C

    6 replies

    Keer
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    • Keer
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    • May 20, 2021

    Hello there @jmaguire, we had a few customers write to us regarding the latency and our best minds are having this checked. We’ll keep you posted with further updates here.

    Apologies for the inconvenience caused. 

     

    Cheers, Keer, Freshworks Community Team
    S
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    • stepmicha
    • Community Debut
    • May 20, 2021

    Based in the UK, performance of the Freshdesk platform seems really poor this morning, anyone else suffering with this?

    Server status is showing as ‘green’.

    I’ve no problems accessing any other sites

    Same here, we´re based in Germany.

    Keer
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    • Keer
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    • Answer
    • May 20, 2021

    Hello @stepmicha and @jmaguire, our developers have confirmed that the issue has been fixed and the status page has been updated as well. Could you check this once at your end and write to support@freshdesk.com if you are still facing latency issues?

    We also have a few customers who’ve confirmed that the helpdesk is up and running. Looking forward to hearing from you!  

    Cheers, Keer, Freshworks Community Team
    S
    Community Debut
    • stepmicha
    • Community Debut
    • May 20, 2021

    Hello @stepmicha and @jmaguire, our developers have confirmed that the issue has been fixed and the status page has been updated as well. Could you check this once at your end and write to support@freshdesk.com if you are still facing latency issues?

    We also have a few customers who’ve confirmed that the helpdesk is up and running. Looking forward to hearing from you!  

    Hi, running well again! Thanks a lot :) 

    Keer
    Keer
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    • Keer
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    • May 20, 2021

    Thanks for letting us know, @stepmicha :) Have a good day!

    Cheers, Keer, Freshworks Community Team
    S
    J
    Apprentice
    • jmaguire
    • Author
    • Apprentice
    • May 20, 2021

    Looking good now, thank you!

     

    Keer
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