Hello there @jmaguire, we had a few customers write to us regarding the latency and our best minds are having this checked. We’ll keep you posted with further updates here.

Apologies for the inconvenience caused. 

Same here, we´re based in Germany.

Hello @stepmicha and @jmaguire, our developers have confirmed that the issue has been fixed and the status page has been updated as well. Could you check this once at your end and write to support@freshdesk.com if you are still facing latency issues?

We also have a few customers who’ve confirmed that the helpdesk is up and running. Looking forward to hearing from you!  

Hi, running well again! Thanks a lot :) 

Thanks for letting us know, @stepmicha :) Have a good day!

Looking good now, thank you!