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Anyone else suffering from performance issues with Freshdesk today?

J
Rank

Based in the UK, performance of the Freshdesk platform seems really poor this morning, anyone else suffering with this?

Server status is showing as ‘green’.

I’ve no problems accessing any other sites

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Best answer by Keer 20 May 2021, 11:35

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Keer
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Userlevel 5
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Hello there @jmaguire, we had a few customers write to us regarding the latency and our best minds are having this checked. We’ll keep you posted with further updates here.

Apologies for the inconvenience caused. 

 

Cheers, Keer, Freshworks Community Team
S
Rank

Based in the UK, performance of the Freshdesk platform seems really poor this morning, anyone else suffering with this?

Server status is showing as ‘green’.

I’ve no problems accessing any other sites

Same here, we´re based in Germany.

Keer
Rank
Userlevel 5
Badge +12

Hello @stepmicha and @jmaguire, our developers have confirmed that the issue has been fixed and the status page has been updated as well. Could you check this once at your end and write to support@freshdesk.com if you are still facing latency issues?

We also have a few customers who’ve confirmed that the helpdesk is up and running. Looking forward to hearing from you!  

Cheers, Keer, Freshworks Community Team
S
Rank

Hello @stepmicha and @jmaguire, our developers have confirmed that the issue has been fixed and the status page has been updated as well. Could you check this once at your end and write to support@freshdesk.com if you are still facing latency issues?

We also have a few customers who’ve confirmed that the helpdesk is up and running. Looking forward to hearing from you!  

Hi, running well again! Thanks a lot :) 

Keer
Rank
Userlevel 5
Badge +12

Thanks for letting us know, @stepmicha :) Have a good day!

Cheers, Keer, Freshworks Community Team
J
Rank

Looking good now, thank you!

 

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