When adding a private note to a Freshdesk ticket, I used to be able to notify other agents. A list of agents would come up in the “Notify to” field under “Add Note”. Now, my name is the only name that pops up. I can’t notify anyone else.
This just started happening last week. I refreshed the page, and logged out and back in to Freshdesk. This didn’t solve the problem. Any idea what is happening?
