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Can you get a group total in analytics?

  • Jul 8, 2021 7:37 AM UTC
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When adding a grid in Analytics it would be great to be able to get a total for each group.

Is this possible, am I missing a simple setting?

thanks team.

 

 

Best answer by Keer

Hello @TGabs, I hope you are doing well. We reckon you are trying to get the number of tickets besides the ticket ID for each group in the Timesheet summary report. 

 

For viewing the same, you can click on ‘add metric’  > Add Timesheets (Total) > Choose Summary table view

 

Total timesheets

You’d be able to view the number of timesheets per group and sum of time tracked in this view. I hope this helps. If you have any further queries, please post them here and we’d be glad to help.Thanks!

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Keer
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  • Keer
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  • Jul 9, 2021 3:15 PM UTC

Hello @TGabs, I hope you are doing well. We reckon you are trying to get the number of tickets besides the ticket ID for each group in the Timesheet summary report. 

 

For viewing the same, you can click on ‘add metric’  > Add Timesheets (Total) > Choose Summary table view

 

Total timesheets

You’d be able to view the number of timesheets per group and sum of time tracked in this view. I hope this helps. If you have any further queries, please post them here and we’d be glad to help.Thanks!

Cheers, Keer, Freshworks Community Team
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  • TGabs
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  • Jul 12, 2021 10:20 AM UTC

thanks, that helped me get the result I was looking for

 

cheers

 

    Keer
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    • Keer
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    • Jul 12, 2021 5:32 PM UTC

    Sure, @TGabs. We’re glad we could help! 

    Cheers, Keer, Freshworks Community Team
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