Anyone know how to change the label “Agent” to something else? Normally, I wouldn’t care about this, but I work in real estate so our “agents” are actually our users. We’d prefer it be labeled “technician” or similar to avoid confusion.
Solved
Change the "Agent" Label
Best answer by RS_Marcus
I believe under Admin - Ticket Fields - Agents, you can change the text for customers, but internally in Freshdesk its still used as agents.
I believe under Admin - Ticket Fields - Agents, you can change the text for customers, but internally in Freshdesk its still used as agents.
According to where the agent section is placed, the entire pipeline, or a specific stage, will run in the Jenkins environment. Stage-level usage of the section is optional, but it must be defined at the top-level inside the pipeline block.
+2The agent section specifies where the entire pipeline or a specific step will run in the Jenkins environment based on where the agent section is located.
Absolutely, making that small adjustment to relabel "Agent" as "Technician" is a savvy move in the real estate world. It adds that extra touch of clarity and user-friendliness to your platform.
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