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Changing sender of reports

  • Oct 5, 2025 7:39 AM UTC
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andersreve
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So I have a couple of reports rolling in our Freshdesk Analytics, and I have setup a scheduled export of some reports to email recipiants.

The recipients of these emails sometimes reply to the email they get - and because the sender us support@freshdesk.com, this ends up as a ticket with Freshdesk.

 

I can not find any way to change this sender email (we have custom email setup for ticketing) and unfortunately Freddy hallucinated a reply related to this.

Has anyone successfully changed the sender address? or can you think of a workaround?

Best answer by Amrit Mishra

​@andersreve Currently, changing the sender email for emails flowing out of Freshdesk Analytics isn’t supported. However, we are actively working on this and this should be available soon, tentatively before the end of this year. When available, it will be applicable for both default and custom mail boxes, if configured. We’ll share an update here when this feature is live.

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    6 replies

    Kamakshi
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    • Kamakshi
    • Former Community Manager
    • Oct 6, 2025 5:06 AM UTC

    ​@Amrit Mishra 

    Freshworks Community Manager
      Amrit Mishra
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      • Amrit Mishra
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      • Oct 7, 2025 10:11 AM UTC

      ​@andersreve Currently, changing the sender email for emails flowing out of Freshdesk Analytics isn’t supported. However, we are actively working on this and this should be available soon, tentatively before the end of this year. When available, it will be applicable for both default and custom mail boxes, if configured. We’ll share an update here when this feature is live.

        andersreve
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        • andersreveTop Contributor ⭐
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        • Oct 7, 2025 11:30 AM UTC

        Thanks for that update, looking forward to the release!

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          • RobCrossTop Contributor ⭐
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          • Oct 13, 2025 7:56 AM UTC

          Is the subject line of the email always the same?  I was wondering if you could setup a ticket creation rule to catch them, and delete them - as a workaround?

            andersreve
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            • andersreveTop Contributor ⭐
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            • Oct 14, 2025 6:26 AM UTC

            Is the subject line of the email always the same?  I was wondering if you could setup a ticket creation rule to catch them, and delete them - as a workaround?

            That is possible, but would be a vounerable solution with some risk. I would need one rule pr customer, and the maintenance becomes hard. Good idea though!

              Amrit Mishra
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              This idea is also being tracked here: 

               

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