When we use the Snipping Tool to get a screenshot to send to the customer for reference the customer can not see the image. Any image we copy and paste in the Reply or a Forward is not displayed in the email for the recipient.
This seems to have just started because we have been doing it this way with Freshdesk for over 10 years.
+12Hi.
Is this happening for all and every single user?
This may be security settings on customer’s side.
As images and attachments are stored externally, customer may have implemented a security policy in their email clients to not show externally available images.
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
