When we use the Snipping Tool to get a screenshot to send to the customer for reference the customer can not see the image. Any image we copy and paste in the Reply or a Forward is not displayed in the email for the recipient.
This seems to have just started because we have been doing it this way with Freshdesk for over 10 years.
+12Hi.
Is this happening for all and every single user?
This may be security settings on customer’s side.
As images and attachments are stored externally, customer may have implemented a security policy in their email clients to not show externally available images.
Best,
This was a Security setting issue.
In Admin > Security the setting “Access setting for attachments” was turned On. Once we turned this off the issue was resolved.
Kris Hill
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