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Question

Create Parent Child relationship from existing tickets

  • Jan 9, 2026 10:01 PM UTC
  • 1 reply
  • 44 views
Tlaut
Apprentice

I have a regular need to create a parent child relationship between two existing tickets but can’t find any way to do this. Does anyone have a solution that would make this possible?

    1 reply

    deb_dev
    Community Debut
    • deb_dev
    • Community Debut
    • May 20, 2026 7:55 PM UTC

    Hi Topher (Tlaut),

    I have the exact same need — regularly creating parent-child relationships between already existing tickets.

    I build custom Freshdesk solutions (apps, automations & API workflows) and I’ve developed a reliable way to handle this.

    If you're still looking for a solution, feel free to let me know and I’d be happy to share what I’ve built.

    Thanks!

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