Has anyone had an issue with some emails becoming tickets but not all emails? These are for new requests.
I can see the emails in the mailbox but they are never picked up by Freshdesk.
Question
Customer Emails are not becoming support tickets
+12- Top Contributor ⭐
Hi.
You need to check your relay settings.
Some emails may be flagged as Spam by FreshDesk; you may also check that.
If you can’t find anywhere within FreshDesk (Spam, Trash) and it should be a ticket or a response to a ticket, you may need to raise a support ticket. They will be able to track exactly what is happening with those missing emails in order you can handle them appropriately.
Hope this helps.
Regards,
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