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Question

Customer Emails are not becoming support tickets

  • August 23, 2023
  • 1 reply
  • 68 views
Z
Apprentice
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Has anyone had an issue with some emails becoming tickets but not all emails? These are for new requests.

I can see the emails in the mailbox but they are never picked up by Freshdesk.

    1 reply

    eeha0120
    Top Contributor ⭐
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    • eeha0120Top Contributor ⭐
    • Top Contributor ⭐
    • August 23, 2023

    Hi.

     

    You need to check your relay settings.

     

    Some emails may be flagged as Spam by FreshDesk; you may also check that.

     

    If you can’t find anywhere within FreshDesk (Spam, Trash) and it should be a ticket or a response to a ticket, you may need to raise a support ticket. They will be able to track exactly what is happening with those missing emails in order you can handle them appropriately.

     

     

    Hope this helps.

     

     

    Regards,

    Elvis Henriquez
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