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Dashboard Issue

  • Jun 16, 2021 8:45 PM UTC
  • 9 replies
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Apprentice
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We are using the Sprout version of FD, upgrading later this year. The Dashboard shows 1 open ticket and 1 unassigned ticket. When I click on either one I am taken to a page that says “No tickets here.” Where are the missing open and unassigned tickets. We want to close them out.

Best answer by hemanth.ramya

Hello Michel,

 

That should not be the case, ideally. We can see that a ticket has been raised for your issue and the technical team is currently working on the same. Please note that we will keep you posted as and when we receive updates.

For any further queries, feel free to drop a note here and we would be happy to help!

 

Cheers,

Freshdesk Community Team

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    9 replies

    hemanth.ramya
    Contributor
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    • hemanth.ramya
    • Contributor
    • Answer
    • Jun 17, 2021 4:44 PM UTC

    Hello Michel,

     

    That should not be the case, ideally. We can see that a ticket has been raised for your issue and the technical team is currently working on the same. Please note that we will keep you posted as and when we receive updates.

    For any further queries, feel free to drop a note here and we would be happy to help!

     

    Cheers,

    Freshdesk Community Team

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    AlexH13
    Contributor
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    • AlexH13
    • Contributor
    • Jan 30, 2022 2:51 PM UTC

    Hello, I have the same kind of problem. My Dashboard shows 4 open tickets but when I click on it there are only two. (Yes I checked my filter settings)

    Keer
    Community Debut
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    • Keer
    • Community Debut
    • Jan 31, 2022 2:11 PM UTC

    @AlexH13, thanks for proactively checking the filter settings. Can you kindly reply back to our DM with your account details for us to check this further?

     

    Cheers, Keer, Freshworks Community Team
    AlexH13
    Contributor
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    • AlexH13
    • Contributor
    • Mar 31, 2022 6:40 PM UTC

    Hello, the problem still remains and I havent recieved any response yet. I also failed to find a way to raise a ticket to the technical support so I am trying my luck here again.

    mattjs
    Community Debut
    • mattjs
    • Community Debut
    • Apr 19, 2022 5:28 AM UTC

    Same issue here on Unassigned Tile. There a 2 tickets we cannot view in ticket list view that the dashboard say exist.

    Matt

    AlexH13
    Contributor
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    • AlexH13
    • Contributor
    • Apr 19, 2022 6:06 PM UTC

    @mattjs I contacted support@freshdesk.com but have not reached a solution yet.

    AlexH13
    Contributor
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    • AlexH13
    • Contributor
    • Sep 4, 2022 1:49 PM UTC

    It was resolved a while ago but I forgot to update this thread.
    If you are experiencing the same problem please contact support@freshdesk.com

    They were able to fix it in my case.

      alyssia.correa
      Skilled Expert
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      Thanks for letting us know @AlexH13 - glad to hear its been resolved :)!

      Ally, Freshworks Community Manager
      alyssia.correa
      Skilled Expert
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      Same issue here on Unassigned Tile. There a 2 tickets we cannot view in ticket list view that the dashboard say exist.

      Matt

      Hello @mattjs - I hope this is has been resolved for you too! Please do let us know if there’s anything further we can help with!

      Ally, Freshworks Community Manager
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