We have some employees that prefer that the default sort order be oldest to newest and some that prefer newest to oldest. We would expect that the default sort order could be configurable by agent rather than a global setting. Additionally we would expect that if newest to oldest sort order is chosen that the Reply button continue to be on top of the page.
Question
Default Sort Order by User And Reply Button
Join the Community
Already have an account? Login.
Welcome back!
Sign in to pick up where you left off in the Community.
New to the community? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

