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Question

Default Sort Order by User And Reply Button

  • August 18, 2025
  • 1 reply
  • 47 views

We have some employees that prefer that the default sort order be oldest to newest and some that prefer newest to oldest.  We would expect that the default sort order could be configurable by agent rather than a global setting.  Additionally we would expect that if newest to oldest sort order is chosen that the Reply button continue to be on top of the page. 

1 reply

RobCross
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  • Top Contributor ⭐
  • 200 replies
  • September 10, 2025

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