Hi.

I’d suggest to submit a support case for this. Usually is something from backend.

It could also be a security restriction according your portal setup, but commonly is at backend. Support would help in either case.

Regards,

Hi @kire,

Greetings from Freshworks community. Could you please share your Freshdesk URL where this is happing also Please let me know during what event this error appears so that we can assist you further.

Regards,

Yusuf Ahmed​​​​​​

Try again you will get a response soon.