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Facing Issue when creating ticket from customer portal

  • Aug 16, 2024 5:05 AM UTC
  • 3 replies
  • 110 views
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Best answer by Yusuf Ahmed

Hi @kire,


Greetings from Freshworks community. Could you please share your Freshdesk URL where this is happing also Please let me know during what event this error appears so that we can assist you further.

 

Please email us at Support@Freshdesk.com and we can get back to you.

 

Regards,

Yusuf Ahmed​​​​​​

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3 replies

eeha0120
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  • eeha0120Top Contributor ⭐
  • Top Contributor ⭐
  • Aug 16, 2024 9:49 AM UTC

Hi.

I’d suggest to submit a support case for this. Usually is something from backend.

It could also be a security restriction according your portal setup, but commonly is at backend. Support would help in either case.

 

Regards,

Elvis Henriquez
Yusuf Ahmed
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  • Yusuf Ahmed
  • Community Debut
  • Answer
  • Aug 19, 2024 12:18 PM UTC

Hi @kire,


Greetings from Freshworks community. Could you please share your Freshdesk URL where this is happing also Please let me know during what event this error appears so that we can assist you further.

 

Please email us at Support@Freshdesk.com and we can get back to you.

 

Regards,

Yusuf Ahmed​​​​​​

Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
Keith327
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  • Keith327
  • Community Debut
  • Oct 25, 2024 6:18 AM UTC

Try again you will get a response soon.

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