Fetch data after ticket creation

Hi @hitesh_newtonschool 
 

Welcome to Freshworks Community :)
 

On your concern, You can use the View Ticket API to fetch all the details available in a ticket, and you can save them to your database with the help of your developers by hitting an external endpoint.

On populating the custom field part, you can either pass the custom fields inside the ticket using the “Update a ticket” call or include all the necessary custom fields right at the time of ticket creation using the “Create a ticket” call.
 

Refer to the below API documentation for more information:

1)  View a Ticket
2)  Create Ticket
3)  Update Ticket

Here’s to you,
Vidya D

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

🙌