Hiya all, Is thee anyone that is a whizz at building reports and Dashboards in Fresh Service.
I am struggling to build reports and dashboards for Hardware / Laptop
Category / Subcategory and Your issue relates to.
Also, MTTR and FCR reports for the same.
As a manager, where we have a high number of aging Hardware related tickets, In particular Laptop issue tickets, I need to be able to see created date, time with agent, time to resolution and First contact and MTTR visually. Can anyone help??
+12Hi.
Currently, Analytics is more targeted to Graphical analysis; that’s why it offers graphs and only a couple of tables.
You could, however, customize the Underlaying data to your needs, and work with that output.
For instance:
Hopefully, you will find your required columns and set them to suit your needs.
Hope this helps.
Regards,
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