Skip to main content
Question

Freshdesk-Contact’s last activity

  • Mar 10, 2025 2:53 PM UTC
  • 1 reply
  • 20 views
DennisGlobal
Apprentice
Forum|alt.badge.img+2

How do i check the Contacts useage. due to GDPR guidance?
For example, Client 1 has a account, but hasn't used it for 1 year.
Is there a way to export a list of these accounts that meet a certain threshold? and if yes, is here a way to do this automated?

1 reply

Top Contributor ⭐
Forum|alt.badge.img+11
  • RobCrossTop Contributor ⭐
  • Top Contributor ⭐
  • Mar 10, 2025 3:42 PM UTC

From what I've seen in Analytics you can report on what’s in the system, but not what isn’t.  I recently did a similar exercise as you by exporting all of the companies and tickets to excel, and doing the analysis in there.

Terms of UseAccessibility statement