Hi - we’re new to Freshdesk and I wanted to bring up some issues with the Search Bar here. If I’m missing something then please let me know.If I wanted to search for all tickets that have Tag1, but also NOT Tag2, that doesn’t seem to be possible. We have nearly a million tickets and sort of rely on this syntax. It would be great if you could actually filter with conditional logic within the search bar itself instead of having to use the right-side panel. For example: #CustomField:Value1 AND tag:MyTag1,MyTag2 AND created:[2021-02-01 to 2021-03-01] I know that Help Scout and Zendesk offer this so I was surprised to see that this didn’t exist here.Does anyone have good workarounds for either of these? I tried to edit the URL directly for point 1 but nothing seemed to work.

Freshdesk Search Bar Issues | Freshworks Community

Hi - we’re new to Freshdesk and I wanted to bring up some issues with the Search Bar here. If I’m missing something then please let me know.

If I wanted to search for all tickets that have Tag1, but also NOT Tag2, that doesn’t seem to be possible. We have nearly a million tickets and sort of rely on this syntax.
It would be great if you could actually filter with conditional logic within the search bar itself instead of having to use the right-side panel. For example:

#CustomField:Value1 AND tag:MyTag1,MyTag2 AND created: 2021-02-01 to 2021-03-01]

I know that Help Scout and Zendesk offer this so I was surprised to see that this didn’t exist here.

Does anyone have good workarounds for either of these? I tried to edit the URL directly for point 1 but nothing seemed to work.

Join the Community or User Group to Participate in this Discussion

Reply

Join the Community

Social Login

Sign in to the Community

Social Login

Scanning file for viruses.

This file cannot be downloaded