Skip to main content
Question

Have I been restricted as I am not getting any tickets but all the rest of my team is

  • Oct 27, 2025 10:00 PM UTC
  • 2 replies
  • 18 views
aSalesDistraction
Apprentice

So it seems that everybody else on my team is getting tickets but I am not. I am the only one out of 11 and not only that i am unable to respond to anybody also as my emails on freshdesk are not going through.

    2 replies

    Amrit Mishra
    Contributor
    Forum|alt.badge.img+8
    • Amrit Mishra
    • Contributor
    • Oct 28, 2025 11:21 AM UTC

    ​@aSalesDistraction this question isn’t related to the subforum of Analytics. Could you please post this query in the right subforum so that it gets the necessary visibility?

      Top Contributor ⭐
      Forum|alt.badge.img+11
      • RobCrossTop Contributor ⭐
      • Top Contributor ⭐
      • Oct 28, 2025 11:44 AM UTC

      How is your system setup to allocate tickets?  You’ll need to check the setup of the group that the tickets are landing in.

      Terms of UseAccessibility statement