I have incorrectly merged two tickets and want to remove this merge so that both can be worked on.
Can this be done?
Best answer by hemanth.ramya
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Userlevel 5
+9
- Community Manager
- 604 replies
-
1 June 2021
- Answer
Hello
Unfortunately, the merge action on tickets cannot be undone. Whenever tickets are merged, it would ask for confirmation twice before merging the tickets as merged tickets cannot be unmerged again. Please make sure that the tickets you have chosen are the right tickets to merge before clicking on the Merge button.
Refer to this solution article to understand more about Merging tickets in Freshdesk.
Thank you,
Freshdesk Community Team
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