It often happens that I can see no new tickets in my Freshdesk. After 10 mins there will be more than 10 tickets, and some of them sent more than an hour ago. Is there a setting that the inbox refresh much quicker?
Question
how long does it take for a new ticket to come into freshdesk
+1
+11- Community Manager
Ping
Freshworks Community Manager
+14- Top Contributor ⭐
It often happens that I can see no new tickets in my Freshdesk. After 10 mins there will be more than 10 tickets, and some of them sent more than an hour ago. Is there a setting that the inbox refresh much quicker?
Are we talking about Freshdesk o r Freshservice?
I haven't seen that issue, is it for all agents?
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