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Question

How to add Description to a Custom Report

  • Dec 13, 2021 10:46 PM UTC
  • 3 replies
  • 73 views
Apprentice
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I want to include the ticket description on a custom report but I can’t find DESCRIPTION as a ticket field to select.

      3 replies

      vijay_2am
      Skilled Expert
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      • vijay_2am
      • Skilled Expert
      • Dec 14, 2021 4:43 PM UTC

      it is possible to add.. below are few screen grabs

       

       

       

       

       

      Hope this helps.

      Regards | Vijay
      Apprentice
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      • dberry4712
      • Author
      • Apprentice
      • Dec 16, 2021 5:52 PM UTC

      I also reached out to support and they said that we currently do not have that capability.  We are on the Pro Plan.

       

        Keer
        Community Debut
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        • Keer
        • Community Debut
        • Dec 22, 2021 3:33 AM UTC

        I also reached out to support and they said that we currently do not have that capability.  We are on the Pro Plan.

         

        @dberry4712 As of now, single line text fields are not included in Analytics. This has already been picked up as a feature request and we’ll be sure to keep you posted as and when we have updates. Have a good day! 

        Cheers, Keer, Freshworks Community Team
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