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Question

I want to see the history of tickets deleted from the trash.

  • May 15, 2023 5:49 AM UTC
  • 2 replies
  • 246 views
junyoung lee
Apprentice

I need to see which tickets have been completely deleted from the trash.

How can I view information about tickets that have been deleted by the trash?

      2 replies

      Kamakshi
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      • Kamakshi
      • Former Community Manager
      • May 15, 2023 11:45 AM UTC

      Hello @junyoung lee 

       

      Thank you for reaching out! We will have someone from the customer support team respond to your query.

      Freshworks Community Manager
      vinothkumar.manoharan
      Skilled Expert
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      @junyoung lee ,

       

      The tickets in trash will not be counted for any of the transactions (reports or analytics) hence it is not possible to fetch a report that are moved to trash and completely deleted. 

      Curious to know, if a ticket is moved to trash and then after 30 days it is getting permanently deleted, why there is a need for this data as report?

      Cheers

      Vinoth | Freshdesk product expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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