Skip to main content
Solved

list of closed tickets Analytics Report

  • Feb 27, 2022 3:09 PM UTC
  • 3 replies
  • 401 views
Apprentice
Forum|alt.badge.img

I want an overview of all closed tickets for the past month in Analytics Report.
So a listing of all tickets by company and contacts for the past month.
Is this possible in Analytics?

Best answer by hemanth.ramya

Hello @Freddy Woudstra,

 

For your business requirements, you can make use of the ‘Tickets’ metric, filtered by closed status, grouped by company/requester and the required date range. Sample widget filters screenshot for your reference:

 

 

Feel free to drop a note here for any further help! :)

 

Cheers, 

View original

    3 replies

    hemanth.ramya
    Contributor
    Forum|alt.badge.img+9
    • hemanth.ramya
    • Contributor
    • Answer
    • Mar 9, 2022 2:30 PM UTC

    Hello @Freddy Woudstra,

     

    For your business requirements, you can make use of the ‘Tickets’ metric, filtered by closed status, grouped by company/requester and the required date range. Sample widget filters screenshot for your reference:

     

     

    Feel free to drop a note here for any further help! :)

     

    Cheers, 

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    Apprentice
    Forum|alt.badge.img

    Hello Ramya,

     

    Thank you for your answer.

    This was exactly that i needed.!

     

    Thanks.

     

      hemanth.ramya
      Contributor
      Forum|alt.badge.img+9

      Anytime, @Freddy Woudstra. :)

      Cheers! 

      Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
      Terms of UseAccessibility statement