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List of functionalities and restrictions for Analytics

  • Jun 17, 2022 10:51 AM UTC
  • 1 reply
  • 33 views
Apprentice

Hello everyone

 

I would like to know how to obtain a list of functionalities and restrictions for Analytics (for example: text fields, contact fields, etc cannot be obtained for Analytics).

 

Thanks and kind regards

Best answer by hemanth.ramya

Hello @Cristina Roldan,

 

You can refer to this article to understand the Analytics features and functionalities in Freshdesk. In case of limitations, like you mentioned, we do not support single-line ticket fields or contact fields at the moment, unfortunately. If you are looking to get more information on the same, kindly let us know your business requirements and we can help you accordingly.

 

Thank you!

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    hemanth.ramya
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    • hemanth.ramya
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    • Answer
    • Jul 3, 2022 5:15 AM UTC

    Hello @Cristina Roldan,

     

    You can refer to this article to understand the Analytics features and functionalities in Freshdesk. In case of limitations, like you mentioned, we do not support single-line ticket fields or contact fields at the moment, unfortunately. If you are looking to get more information on the same, kindly let us know your business requirements and we can help you accordingly.

     

    Thank you!

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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