So our Head of CS in my organization doesn’t care/bother to measure the usual KPIs for our CS department. Like avg resolution time, or avg response time etc.
instead she solely cares about how old the ticket that has so no response or «non customer» update in it.
How can I measure this in an analytics report? What steps do I need to take to create it?
can anyone help me a little with this?
Best answer by SW-Scott
Hi,
If I am understanding this correctly, you can create a widget inside of any report using something similar to this (assigning your own Workspace as appropriate):
+6Hi,
If I am understanding this correctly, you can create a widget inside of any report using something similar to this (assigning your own Workspace as appropriate):
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