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Median resolution time

  • Mar 1, 2024 4:26 PM UTC
  • 2 replies
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imscavok
Apprentice

Is there a way to produce a report with median resolution time, an average resolution time of 90 percentile? 1 in 20+ tickets we receive will take significantly more time for whatever perfectly legitimate reason, and I’d like a report to be able to reflect the more typical experience a customer receives for typical incidents and requests.

Best answer by Amrit Mishra

@imscavok The feature to support median is on the roadmap. However, it’s not currently planned for a specific release.

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      Amrit Mishra
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      • Amrit Mishra
      • Contributor
      • Answer
      • Apr 19, 2024 12:09 PM UTC

      @imscavok The feature to support median is on the roadmap. However, it’s not currently planned for a specific release.

        Amrit Mishra
        Contributor
        Forum|alt.badge.img+8

        The options to choose Median and Percentile are now available in the list of aggregate functions while selecting a metric during chart creation. Please see the screenshot below.

         

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