Hello, we are increasingly having the problem that messages cannot be delivered.
Although the customer has already received emails from in the past.
#Here are two examples
Answer
Message not delivered although mail is correct
Best answer by eeha0120
Hi.
This is similar to other reports where you instance’s mail subsystem may have been banned/flagged and hence you are not able to send emails from it.
Not that I could understand/translate the whole error message, but based on your description, this is usually addressed at backend with the help of support.
I’d suggest then to submit a support case instead.
Regards,
+12- Top Contributor ⭐
- Answer
Hi.
This is similar to other reports where you instance’s mail subsystem may have been banned/flagged and hence you are not able to send emails from it.
Not that I could understand/translate the whole error message, but based on your description, this is usually addressed at backend with the help of support.
I’d suggest then to submit a support case instead.
Regards,
Elvis Henriquez
Hi,
where can I open such a support case?
+12- Top Contributor ⭐
Hi,
where can I open such a support case?
Hi.
support@freshdesk.com
Regards,
+12- Top Contributor ⭐
Hi,
where can I open such a support case?
Also portal, where Chat is available:
support.freshdesk.com
Regards,
Elvis Henriquez
+8- Community Manager
Hi
Greetings from Freshworks community. We can see that a ticket has been raised and the issue has been resolved. Feel free to reach out to us anytime by emailing us at Support@Freshdesk.com if you require any further assistance. I wish you a nice day ahead!
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