Skip to main content
Visit Freshworks.com Visit Freshworks

Hi all- does anyone know how to modify the CC field on the submit a ticket view? We want to make it more obvious what it is because we have a custom business field that is also often referred to as CC (unrelated). We’d like to change it from CC to something like “Add CC to copy someone on your request”.

 

Thanks in advance!

Anna

Hi @brownae ,

Greetings from Freshworks Community!

There is no direct way to change the label for “CC”. But as a workaround, You can change the Label for the email field like this:(Admin->Ticket Fields->Requester)
 

It will look like this in the portal:
 


I hope this helps. Please reply back if you have any queries.

Cheers,
Jebas D.

Hi @brownae You can also customize the “Add CC” label by including a piece of jQuery code on the portal. You can add the following under Admin > Portals > Customize Portal > Pages > Submit ticket section.

 

<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.3/jquery.min.js"></script>
<script type="text/javascript">
jQuery(document).ready(function(){
   jQuery("#new-ticket-cc-toggle").text("Add CC to copy someone on your request");
});
</script>

The CC button would look like this:

 

 

Cheers!

Thanks, Aravind! That worked like a charm.

Reply


Terms of Use