A user added a “Public Note” with a code block that is almost 16,500 rows, and the only way to see notes/emails below it is to manually scroll through the entire 16,500 rows, because Page Down and End keys don’t work, there is no scrollbar to drag, and I see no way to collapse the note.
I tried “Split Ticket,” but it didn’t remove this note from the ticket - only copied it to a new ticket.
Is there another way to deal with a note like this so that someone can easily see older emails in the ticket?
Thank you!
