Hello All!
We’ve just launched a brand-new course on Freshworks University and it’s all about turning your support data into actionable insights.
With the Freshdesk Analytics course, you'll learn how to:
✅ Confidently navigate the Analytics module
✅ Decode key metrics and attributes that impact performance
✅ Use curated reports to track trends and measure success
✅ Automate report sharing with quick scheduling and exports
If you’re in a support, admin, or ops role, this course is designed to help you make faster, smarter decisions using clear, actionable insights.
Feel free to reach out to me with feedback on any of our courses or if you’d like to co-create content together!
For questions about the new Analytics course, reach out to
Head over to Freshworks University and give it a go!
Freshdesk Analytics: From Insights to Success
