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Question

New Types not showing in Tickets

  • April 6, 2023
  • 1 reply
  • 126 views
FrankByrne
Apprentice

Hi - I’ve amended the list of options in the Types dropdown - removed Refund for example and added a couple of other options.

Problem is, when I open a ticket and drop down the Type field, only the original set of options is there - including the deleted one. None of the new options appear.

Any ideas?

    C

    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @FrankByrne Welcome to the Freshworks Community. Can you do a hard refresh (Shift/Cmd +R) of the ticket screen and see if the type values get refreshed?

     

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