Hi all,
new to here but have had Freshdesk in service for about 4 years.
Recently, our agents responses have stopped being received by the recipient, very odd.
We had this late last year, and resolved the issue. Just this week, it’s started to happening again, and I have no idea why.
We use a custom mail server. Delete emails after fetching is unticked.
Any other information needed?
Thanks,
Anthony.
Best answer by Sujitha Dhanaseelan
Greetings
I understand you have issues with the outgoing emails using the custom mail server. To investigate and address the issue, we will need more details and access to the backend logs. Can you please check your DM and provide the necessary information so we can create a support ticket and assist you further?
+8Greetings
I understand you have issues with the outgoing emails using the custom mail server. To investigate and address the issue, we will need more details and access to the backend logs. Can you please check your DM and provide the necessary information so we can create a support ticket and assist you further?
Hi
I’ve not yet received a DM to provide the info that is needed.
Thanks,
Anthony.
+8Apologies, Anthony.
Would you please check the DM now and share the necessary information so that we can assist you with a support ticket and resolution?
Thank you.
Sujitha Dhanaseelan.
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