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Percentage or total number of tickets escalated

  • Aug 19, 2025 5:54 PM UTC
  • 1 reply
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How can I display or measure the total number of tickets escalated during a chosen period? I don't want to see the current number of tickets with status "Escalated", but how many tickets received the status "Escalated" at least once during the chosen period.

1 reply

Amrit Mishra
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  • Amrit Mishra
  • Contributor
  • Aug 31, 2025 11:02 AM UTC

​@guardiola Reporting on historical status of tickets is not currently supported. So it’s not possible to report on the total no. of tickets that have been escalated at least once in the selected period. Request you to please log this as an idea here so that it gets the required visibility and traction.

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