Is it possible to make it so that an agent can delete only their own note (public or private)?
Answer
Possible to delete only your own note?
+5Best answer by hemanth.ramya
Hello
Unfortunately, we cannot restrict agents to delete only their notes/replies at the moment. Alternately, you can configure custom roles in your helpdesk to restrict agents from deleting any conversations (notes/replies) and allow only few agents like administrators to have this ability.
Feel free to drop a note here for any further questions and we would be happy to help!
Cheers,
Freshworks Community Team
+9- Community Manager
- Answer
Hello
Unfortunately, we cannot restrict agents to delete only their notes/replies at the moment. Alternately, you can configure custom roles in your helpdesk to restrict agents from deleting any conversations (notes/replies) and allow only few agents like administrators to have this ability.
Feel free to drop a note here for any further questions and we would be happy to help!
Cheers,
Freshworks Community Team
Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
+5Thank you for your answer. I do hope it will come one day though! :)
Hello
Unfortunately, we cannot restrict agents to delete only their notes/replies at the moment. Alternately, you can configure custom roles in your helpdesk to restrict agents from deleting any conversations (notes/replies) and allow only few agents like administrators to have this ability.
Feel free to drop a note here for any further questions and we would be happy to help!
Cheers,
Freshworks Community Team
This is so Draconian. We should be allowed to delete our own notes, without having to get admin privileges. Yet another FreshDesk epic fail. I miss working with JIRA Service Desk. FreshDesk is garbage, in my opinion.
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