Hello @evlo96,

Unfortunately, we cannot restrict agents to delete only their notes/replies at the moment. Alternately, you can configure custom roles in your helpdesk to restrict agents from deleting any conversations (notes/replies) and allow only few agents like administrators to have this ability.  

Feel free to drop a note here for any further questions and we would be happy to help! 

Cheers,

Freshworks Community Team

Thank you for your answer. I do hope it will come one day though! :)

Definitely, @evlo96. :)

Cheers,

Freshworks Community Team

This is so Draconian. We should be allowed to delete our own notes, without having to get admin privileges. Yet another FreshDesk epic fail. I miss working with JIRA Service Desk. FreshDesk is garbage, in my opinion.