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recall a message

  • Jul 27, 2021 9:39 AM UTC
  • 1 reply
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denisejvv13
Apprentice

if you send a message in Freshdesk and need to recall it as it sent in error can this be done?

Best answer by hemanth.ramya

Hello @denisejvv13,

 

If you’re on the Blossom or above plan, you can use the ‘Undo Send’ functionality within 10 seconds of replying on tickets to stop the reply emails from being sent out.  Agents will have to enable this option by clicking on their profile picture icon on the top right corner > Profile settings and then toggle the feature ON.

Article for help: https://support.freshdesk.com/en/support/solutions/articles/50000001421-is-there-an-option-to-undo-a-sent-reply-

 

 

Any further assistance, feel free to drop a note here. :) 

 

Cheers,

Freshdesk Community Team

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    hemanth.ramya
    Contributor
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    • hemanth.ramya
    • Contributor
    • Answer
    • Jul 27, 2021 12:03 PM UTC

    Hello @denisejvv13,

     

    If you’re on the Blossom or above plan, you can use the ‘Undo Send’ functionality within 10 seconds of replying on tickets to stop the reply emails from being sent out.  Agents will have to enable this option by clicking on their profile picture icon on the top right corner > Profile settings and then toggle the feature ON.

    Article for help: https://support.freshdesk.com/en/support/solutions/articles/50000001421-is-there-an-option-to-undo-a-sent-reply-

     

     

    Any further assistance, feel free to drop a note here. :) 

     

    Cheers,

    Freshdesk Community Team

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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