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Question

Report on the Forum section

  • Oct 28, 2022 2:39 PM UTC
  • 3 replies
  • 100 views
bilel hamadi
Contributor
Forum|alt.badge.img+2

Hi, 

Is there any way to create reports/Dashboards for the forum section?

Basically I want to see the number of interactions, visits, users ect.

 

Thanks, 

Bilel

    3 replies

    Community Debut
    Forum|alt.badge.img+8
    • barun.poddar
    • Community Debut
    • Nov 1, 2022 9:20 PM UTC

    Hi @bilel hamadi 

    Greetings from Freshdesk community!

    Currently, the analytics module does not cover data from the forum modules and the sources in dashboard are tickets, calls and chats only.

    That being said, this has already been raised as a feature request and our developers have taken this up. The feature release is a part of the road map, but we do not have any tentative ETA yet. We’ll share the details once there is some considerable progress :)
     

    Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
      Community Debut
      • karel
      • Community Debut
      • May 31, 2023 12:18 PM UTC

      I've a question about analytics:
      there are possibilities to build analytics on tickets and on the knowledge base, but is it also possible to build a one on the forums ?

       

      Thus the request as the one logged by Bilel Hamadi above.

      Contributor
      Forum|alt.badge.img
      • Udo
      • Contributor
      • Jun 14, 2023 10:21 AM UTC

      Hi there, is there any ETA, when reports on forums will be possible and/or if there will also be kinds of dashboard information available showing the use of forums?

      Thanks

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