Skip to main content
Question

Resolution Choices

  • October 13, 2021
  • 1 reply
  • 84 views
mochoa03
Apprentice

Would anyone be able to share their choices for close resolutions?

For a example we have the following list:

  • External Department
  • In Person
  • Vendor Support
  • Duplicate Ticket
  • Incorrect Ticket Type 

16 in total trying to narrow down the options. 

 

Thanks

    C

    1 reply

    manns
    Skilled Expert
    Forum|alt.badge.img+10
    • manns
    • Featured Influencer
    • October 13, 2021

    Hi @mochoa03 I know it’s not the answer you’re looking for but I suggest looking at the types of closure reporting your organization needs and work back from that - it will help to ensure that you’re capturing everything that’s needed versus stakeholder needs for data and information.

    This can of course blend in anything you receive from others if appropriate :)

    Cheers, Stephen || https://ITSM.tools
    Terms of UseAccessibility statement