I submitted a ticket 8 days ago and haven’t heard anything since, even after I responded again to the ticket. Is this a normal response time from support?
Page 1 / 1
Hi
Greetings from Freshworks Community!
Apologies for the troubles you had to face, our support team usually responds to the tickets within an hour and this is an unfortunate circumstance where you had been delayed a response from our end. Kindly DM the ticket details, We will have that checked on where and what went wrong so we can improve going forth.
Thank you.
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.