I submitted a ticket 8 days ago and haven’t heard anything since, even after I responded again to the ticket. Is this a normal response time from support?
Question
Response time from Freshdesk support.
+6Hi
Greetings from Freshworks Community!
Apologies for the troubles you had to face, our support team usually responds to the tickets within an hour and this is an unfortunate circumstance where you had been delayed a response from our end. Kindly DM the ticket details, We will have that checked on where and what went wrong so we can improve going forth.
Thank you.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
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