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Search Tickets based on Closed date

  • July 6, 2021
  • 3 replies
  • 305 views
N
Apprentice

My specific need is to search for all the tickets that were closed on say, 1st June. - It would be really helpful to have this filter. Thank you.

Best answer by Keer

Hello @Nirupama Kamath, I hope you are doing well. We can understand where you are coming from and the option to have closed date filter in the list view is already raised as a feature request to our team. 

We’ll be sure to keep you posted when we have further updates on that front. In the mean time, you can filter for tickets based on closed date in the Analytics as below: 

Analytics filter

 I hope that helps. Have a good day!

      3 replies

      Keer
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      • Keer
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      • Answer
      • July 6, 2021

      Hello @Nirupama Kamath, I hope you are doing well. We can understand where you are coming from and the option to have closed date filter in the list view is already raised as a feature request to our team. 

      We’ll be sure to keep you posted when we have further updates on that front. In the mean time, you can filter for tickets based on closed date in the Analytics as below: 

      Analytics filter

       I hope that helps. Have a good day!

      Cheers, Keer, Freshworks Community Team
      Y
      Contributor
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      • yvoheinen
      • February 16, 2022

      @Keer ,  You stated: 
       

      “the option to have closed date filter in the list view is already raised as a feature request to our team.”


      Is there any progress made on this feature request?

        oxleymatt
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        • oxleymatt
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        • May 18, 2022

        @Keer ,

        Any progress when this feature will be introduced?

        Thanks

        Matt Oxley

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