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Logging incidents on the self service portal via templates

In previous tools we set up preset templates so colleagues could log incidents quicker, off the back of that we then created work flows so incident tickets could land with different departments based on template, this was handy because in some cases not every ticket for example “Outlook” or “laptop” would land with the same team. 

I know workflows are possible in Fresh service but i am wondering what other companies are doing now to control workflows of incidents, what are you doing to automate tickets as they land via the self service portal. 

Self-service portal templates are crucial for businesses to provide efficient, user-friendly platforms for customers to manage their own tasks. In a similar vein, tools like View Custom Apparel offer personalized experiences, allowing customers to design unique clothing. As Capcut Pro APK enhances video editing, customization in both domains drives user satisfaction.

You can implement a similar workflow for content like Can babies eat mushrooms? For example, templates can guide users through related topics like baby nutrition or safe foods. Workflow rules can route questions to appropriate departments (e.g., pediatric care or nutrition experts), ensuring accurate and timely responses for specific inquiries.

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